Shared Service Desk

Customisable and Fully Flexible IT Support

Our amazing Service Desk & People

No lock-in, you’re free to change anything at any time

A proven service management solution that uses the latest service desk technologies and underpinned by expert and highly experienced analysts and technical specialists to make sure your business can keep on doing what it does best.

 

Our Shared IT Service Desk offers support through both proactive monitoring and inbound customer contacts via ticket logging and monitoring.

We support clients across multiple channels including telephone, email, chat and our sophisticated Cloudpush online portal where you can gain insight into our service dashboard to raise, track and report.

Benefits Include

Savings

On average your business will save up to 45% costs per annum using our services compared to maintaining an in-house team. We can also help you transition from an in-house team, including TUPE.

IT Focus

• Close alignment between IT and the business • Improved service management and customer satisfaction rating • Improved productivity across your business • Greater visibility of IT costs and assets

Resourcing

More effective use of valuable internal IT teams by freeing them up from support responsibilities to focus on transformation and innovation (we can help here as well!)

Service Goals

Improved risk and service disruption management as part of a proactive approach to Continual Service Improvement (CSI)

Make It Your Service Desk

The Devil's In The Details

With our Shared Service Desk, you get access to our on-line client portal to raise and track cases, generate reports and manage every aspect of your account.
We can even build portal access into your website for you!

Our Shared IT Service Desk Provides

IT Service Desk

Access to a UK based team with industry leading service desk technologies, processes, skills and knowledge to support your service 24 hours a day, 7 days a week and 365 days a year. We can also provide targeted support (e.g. business hours only).

Service Options

A wide range of service options to meet your needs and budget including proactive monitoring, analytics, Cyber Security, GDPR compliance, Business Continuity, IT strategy and road-mapping etc.

Security

Advanced IT practices and products including cyber-security, business continuity and GDPR policy compliance. We can help your organisation achieve Cyber Essentials and ISO accreditation.

Real Time Metrics

Comprehensive and clear real-time metrics and reporting to help you gain insight to improve service performance and end-user experience .

Get a Quote For Your IT Service Desk

We’ve made it easy for you to customise your IT Support online. Choose your service hours, SLA’s, Security Suite, VIP Users and much more.
Customisable and Fully Flexible IT Support with no lock-in.