Managed Services

Dedicated Service Desk

An Extension Of Your IT Support Team

No lock-in, you’re free to change anything at any time

Your Service Desk with our amazing Cloudpush people

Cloudpush can support your service 24 hours a day, 7 days a week and 365 days a year from our UK operations team. We provide a highly cost effective and trusted extension to your in-house team.

We will work with you to establish the requirements and then design and implement a service that precisely meets your unique needs.

PREMIUM IT SUPPORT

Bring Us Into Your IT Department

Dedicated Service Desk
  • Examples of key service features include:
Scalable

Workflows

Customised processes and workflows to meet the needs of your organisation

Client Portal

Comprehensive and highly customisable service dashboards and portals. We can even build portal access into your website

IT RMM

Flexibility to use our comprehensive and highly integrated ITSM tool, to use yours, or to integrate platforms to share information

Security

Advanced IT practices including cyber-security, business continuity and GDPR policy compliance.

Flexibile Cover

A range of cover options from 24x7x365 to targeted (e.g. out of hours or Level 1 only)

Personal Service

Personalised service desk with experienced analysts supported by 1st, 2nd and 3rd line accredited experts that know and respond as if they are part of your business

The benefits include:

Savings

On average your business will save up to 45% costs per annum using our services compared to maintaining an in-house team. We can also help you transition from an in-house team, including TUPE.

IT Focus

• Close alignment between IT and the business • Improved service management and customer satisfaction rating • Improved productivity across your business • Greater visibility of IT costs and assets

Resourcing

More effective use of valuable internal IT teams by freeing them up from support responsibilities to focus on transformation and innovation (we can help here as well!)

Service Improvement

Improved risk and service disruption management as part of a proactive approach to Continual Service Improvement (CSI)

THE CLOUDPUSH WAY

Part of the Magic is our unique onboarding process

When you partner with Cloudpush as your IT Support partner, we perform an extensive audit and documentation process of your IT estate.

Its this process which gives us all of the information we need to not only support you and your employees, but to make recommendations and guide you in the future.

We will track all of your IT assets for you and provide you with detailed reports on your IT estate.