Managed Services

Epic IT Support

Built For Larger Businesses

OUR EPIC LEVEL OFFERING

Up to the challenge

Our ULTIMATE IT Support & Remote Management package has been designed for organisations who need fast, effective and deep technical support, guidance and man power.

The ULTIMATE IT Support package is aimed at those businesses who have rapidly changing IT requirements, are looking to progress their IT systems to be more agile, secure and adopt next generation capabilities. 
This package is a hands on partnership, with Cloudpush proactively taking the reins of your IT strategy and vision.

EPIC IT SUPPORT

Epic

For Larger Business
ThinkBig
  • For Businesses who ned need 24 hour mission critical IT support, services and cyber security
Scalable

24x7 SUPPORT DESK

Your users can call our dedicated UK based IT support line and speak to one of our trained IT professionals at any point during the week.

Patches & Updates

Well ensure all your systems are running the latest security patches and updates. Leave it with us to make sure your IT is fully compliant!

24x7 Infrastructure Support

Well manage your business critical IT infrastructure. Physical or Virtual. Working with you to ensure your infrastructure is stable.

24x7 Backup Monitoring

Cloud Push will monitor your crucial business backups. Ensuring that your data is secure and jobs are running successfully. This means that if a backup fails, regardless of time we will be logged on and ensuring a successful job!

Premium Managed Antivirus

We bundle Next Gen antivirus in with our EPIC IT Support so you dont have to worry about troublesome viruses and malware.

Monitoring & Management

Well be monitoring your business critical servers and systems 24 hours a day. We take a proactive approach to system maintenance pre empting any failures.

Malware Protection

Cloudpush protects businesses and ensures control and ownership remain undisputed in cases of malicious attacks or user error.

Endpoint Management

We'll monitor your users devices and using a combination of automation and hands on engineering we'll ensure they are in tip top condition.

There's More!

WEEKLY MANNED SITE VISIT

Each week a Cloud Push technician will visit your site and perform equipment health checks, maintenance tasks and user support in person.

24 x 7 VIP SUPPORT

With our VIP status, select members of your business can recieve 247 IT support from our IT Help Desk. Complete Support at any time! Great for power users or Director level employees.

EPIC LEVEL SLA’S

With our EPIC offering the SLA is enhanced meaning your users will get a call back from a technician within 15 minutes!

FULL IT ROADMAP

Our ULTIMATE partners have an IT roadmap plotted out for them. This roadmap is a detailed IT plan of where you currently are and where we should be going.

24 HOUR EMERGENCY SUPPORT

After work hours we will respond to all Priority 1 support calls to help your business stay online to meet your demands.

VIRTUAL CTO

Cloud Push will oversee your technology vision for the entire business. Devising strategies to incorporate new and emerging technologies into the fold. We are your virtual Chief Technology Officer.

WEEKLY REPORTS

In conjunction with our Technical consultants we will issue weekly reports on your IT environment highlighting statuses, tickets and improvements.

CYBER ESSENTIALS

We will guide your business to becoming Cyber Essentials certified. We will go through the necessary steps to not only secure your business but officially certify it through one of our Cyber Security partners.

THE CLOUDPUSH WAY

Part of the Magic is our unique onboarding process

When you partner with Cloudpush as your IT Support partner, we perform an extensive audit and documentation process of your IT estate.

Its this process which gives us all of the information we need to not only support you and your employees, but to make recommendations and guide you in the future.

We will track all of your IT assets for you and provide you with detailed reports on your IT estate.