Managed Services

Premium IT Support

Built For Growing Businesses

OUR PREMIUM LEVEL OFFERING

Up to the challenge

The PREMIUM IT Support & Remote Management package has been designed for growing businesses with an increased IT footprint.

The PREMIUM IT Support package is aimed at those businesses who have a growing employee base with a larger uptake in IT services and are in need of professional level IT Support but dont require the expense of hiring a dedicated IT team to manage their systems.

PREMIUM IT SUPPORT

Premium

For Growing Business
Let's Get To IT
  • For Businesses who are growing and need help with more than the essential IT services
Scalable

8AM – 6PM SUPPORT DESK

Between the hours of 8AM and 6PM your users can call our dedicated UK based IT support line and speak to one of our trained IT professionals.

Patches & Updates

Well ensure all your systems are running the latest security patches and updates. Leave it with us to make sure your IT is fully compliant!

Infrastructure Support

Well manage your business critical IT infrastructure. Physical or Virtual. Working with you to ensure your infrastructure is stable.

Backup Monitoring

Cloud Push will monitor your crucial business backups. Ensuring that your data is secure and jobs are running successfully.

Premium Managed Antivirus

We bundle ESET antivirus in with our PREMIUM IT Support so you dont have to worry about troublesome viruses and malware.

Monitoring & Management

Well be monitoring your business critical servers and systems 24 hours a day. We take a proactive approach to system maintenance pre empting any failures.

Malware Protection

Cloudpush protects businesses and ensures control and ownership remain undisputed in cases of malicious attacks or user error.

Endpoint Management

We'll monitor your users devices and using a combination of automation and hands on engineering we'll ensure they are in tip top condition.

There's More!

MONTHLY MANNED SITE VISIT

Each month a Cloud Push technician will visit your site and perform equipment health checks, maintenance tasks and user support in person.

UPGRADED SLA’S

With our premium offering the SLA is enhanced meaning your users will get a call back from a technician within 30 minutes!

24 HOUR EMERGENCY SUPPORT

After work hours we will respond to all Priority 1 support calls to help your business stay online to meet your demands.

MONTHLY REPORTS

In conjunction with our Technical consultant we will issue monthly reports on your IT environment highlighting statuses, tickets and improvements.

THE CLOUDPUSH WAY

Part of the Magic is our unique onboarding process

When you partner with Cloudpush as your IT Support partner, we perform an extensive audit and documentation process of your IT estate.

Its this process which gives us all of the information we need to not only support you and your employees, but to make recommendations and guide you in the future.

We will track all of your IT assets for you and provide you with detailed reports on your IT estate.